Customer Support with AI
After this programme, you will be able to classify tickets, draft replies from approved policies and maintain a knowledge base — with escalation for anything uncertain.
Is this programme for you?
Built for customer support and customer success teams. You finish with reply drafts grounded in approved policies and a support knowledge base — work you can use straight away.
- Who it's for
- Customer support and customer success teams
- Prerequisites
- Customer-facing experience.
- Coding requirement
- No coding required
- Practical project
- Reply drafts grounded in approved policies and a support knowledge base
- Delivery
- Introductory workshop + micro lessons → 2–4 week practical course → Advanced course + mentorship
- Trainer
- Ajay Prajapat
- Status
- Proposed · enrolment not yet open
Three levels, from essentials to automation.
Level 1 is shared across every AI for Work programme. Level 2 contains the 5 role courses below, each also available as a standalone microcourse. Level 3 connects your work into automated workflows using these tools.
AI Essentials
AI basics, prompting, giving context, verifying output and choosing tools.
Introductory workshop + micro lessons- What AI can and cannot do
- Prompting with clear context
- Checking and verifying output
- Choosing the right tool
- Privacy and safe use at work
AI for Your Role
Your role's real tasks, worked examples, templates and practice.
2–4 week practical course- Customer Support with AI
- Ticket Classification with AI
- Support Replies with AI
- Knowledge Base Creation with AI
- Customer Success with AI
AI Workflow Automation
Connected workflows, integrations, approvals and evaluating results.
Advanced course + mentorshipChoose the format that fits.
Short video
One idea in a minute — for example, how to give AI the right context.
Microcourse
One focused task end to end, such as building a 7-day plan with AI.
Weekly webinar
A live, complete use case worked through from start to finish.
Full course
The whole role workflow, step by step, with practice and a project.
Mentorship
A review of your real work, business or project.
Team workshop
Practical training on your company's tools, brand and approval process.
