MICRO-COURSE

IT Support & Hardware

IT Support & Hardware: 11 short lessons, one for each concept. Computer components, building and upgrading PCs, A troubleshooting method, installing operating systems, printers and peripherals, mobile device management, help desk ticketing, remote support tools, backing up user data, common network issues, and communicating with users.

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02 / UNDERSTAND

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Computer components, building and upgrading PCs, A troubleshooting method, installing operating systems, printers and peripherals, mobile device management, help desk ticketing, remote support tools, backing up user data, common network issues, and communicating with users.

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Concept scope

03 / TRY IT

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Choose one question about IT Support & Hardware that you want to answer.
Write down a small example, its inputs or starting point, and the result you expect.
Explain your reasoning and note what you would like reviewed in a live or 1:1 session.

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A short example, reasoning and an open question

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Explain the concept in your own words and identify where it fits in the subject.
Show one small example, the expected result and the reasoning behind it.
Record one limitation or edge case and a question to discuss with a mentor.

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Explore 11 focused topics.

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11 results1–11

Lesson

Computer components

A short lesson on computer components from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Building and upgrading PCs

A short lesson on building and upgrading PCs from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

A troubleshooting method

A short lesson on A troubleshooting method from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Installing operating systems

A short lesson on installing operating systems from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Printers and peripherals

A short lesson on printers and peripherals from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Mobile device management

A short lesson on mobile device management from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Help desk ticketing

A short lesson on help desk ticketing from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Remote support tools

A short lesson on remote support tools from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Backing up user data

A short lesson on backing up user data from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Common network issues

A short lesson on common network issues from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Communicating with users

A short lesson on communicating with users from the IT Support & Hardware micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

IT Support & Hardware

Recorded video

Start with the topic guide.

Concept scope

Prepare a focused example

Check your understanding

Need a walkthrough?Stay with this topic.

Request a live session for this topic.

Explore 11 focused topics.

Computer components

Building and upgrading PCs

A troubleshooting method

Installing operating systems

Printers and peripherals

Mobile device management

Help desk ticketing

Remote support tools

Backing up user data

Common network issues

Communicating with users

Need a walkthrough?
Stay with this topic.