MICRO-COURSE

IT Service Management & FinOps

IT Service Management & FinOps: 13 short lessons, one for each concept. Service catalogs, incident management, problem management, change management, configuration management, service agreements, cost allocation, tagging, budgeting, forecasting, rightsizing, usage optimization, and unit economics.

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01 / WATCH

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02 / UNDERSTAND

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Service catalogs, incident management, problem management, change management, configuration management, service agreements, cost allocation, tagging, budgeting, forecasting, rightsizing, usage optimization, and unit economics.

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Concept scope

03 / TRY IT

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Choose one question about IT Service Management & FinOps that you want to answer.
Write down a small example, its inputs or starting point, and the result you expect.
Explain your reasoning and note what you would like reviewed in a live or 1:1 session.

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A short example, reasoning and an open question

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Explain the concept in your own words and identify where it fits in the subject.
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CONTINUE WITH ONE CONCEPT

Explore 13 focused topics.

Each topic opens its own micro-course, with its learning guide, recording status and session requests.

13 results1–12

Lesson

Service catalogs

A short lesson on service catalogs from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Incident management

A short lesson on incident management from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Problem management

A short lesson on problem management from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Change management

A short lesson on change management from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Configuration management

A short lesson on configuration management from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Service agreements

A short lesson on service agreements from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Cost allocation

A short lesson on cost allocation from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Tagging

A short lesson on tagging from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Budgeting

A short lesson on budgeting from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Forecasting

A short lesson on forecasting from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Rightsizing

A short lesson on rightsizing from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

Lesson

Usage optimization

A short lesson on usage optimization from the IT Service Management & FinOps micro course: what it is, where it shows up in real systems, and a practical example you can apply.

Open lesson

IT Service Management & FinOps

Recorded video

Start with the topic guide.

Concept scope

Prepare a focused example

Check your understanding

Need a walkthrough?Stay with this topic.

Request a live session for this topic.

Explore 13 focused topics.

Service catalogs

Incident management

Problem management

Change management

Configuration management

Service agreements

Cost allocation

Tagging

Budgeting

Forecasting

Rightsizing

Usage optimization

Need a walkthrough?
Stay with this topic.